Administration

Register with timeacle and log in to the administration. Here is where you configure your whole system.

The system works in a hierarchy

Find out how the system would work in your sector:

Please select a sector

Please select a sector

Profile

Name of your office, clinic, department, e.g Dr. John Doe clinic Hamburg

Queue

These are the different treatments, i.e queues or situations that may occur, e.g Application, pre-exams, consultation Dr. Doe, surgery etc.

Operator

These are the waiting areas or rooms in which doctors or medical staff have to call-up patients. For instance, laboratories, treatment room A etc.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

Profile

City name, office or bureau name, e.g City of Hamburg

Queue

A department within a city, e.g citizen office, traffic office, registry office

Operator

Map every employee that needs access to appointments and ticket to an operator license. Sharing these licenses is prohibited.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

Profile

Office name, e.g Insurance Hamburg, Bank Berlin, Health insurance Munich

Queue

Departments inside your office, e.g: Consulting, account opening, new customers

Operator

Employees that need to access the system, i.e appointment calendar or call-up customers.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

Profile

Salon name, e.g Stuhback, Kouglas

Queue

Here you can define the areas of treatment, e.g hair, nails, make-up or even the employee names.

Operator

This license needs to run on a device so you can call-up your customers or have overview over the appointment calendar.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing Station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

Profile

Restaurant, hotel, café or bar

Queue

You can map different groups here, e.g lunch, dinner, terrace etc.

Operator

This license needs to run on a device so you can call-up your customers or have an overview over the appointment calendar.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

Profile

Branch name, e.g Electronics store John Doe Hamburg etc.

Queue

A queue is a representation of a physical waiting line in your business. For example, repairs, support, consulting etc.

Operator

This license needs to run on a device so you can call-up your customers or have an overview over the appointment calendar.

Display

Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.

Printing station

The printing station is a self-service device that issues paper or digital tickets for appointments.

You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.

The logic of administration is easy to understand

Profile Profile

Profile

After registering, you receive a profile that allows numerous functions and features. This online profile will be shown in the timeacle website and on our Apps – this is how customers can easily find you.

Your profile allows you to offer online and offline bookings of services. As an administrator you can also customize the system as you want, editing design, content, fonts, settings, etc.

Queue

A queue represents a department or any waiting list. Employees can also be represented by a queue.

The queue is the first selection a customer has to make, before continuing the booking process.

Queue Queue
Operator Operator

Operator

An operator license can be used either by employees or by a working space with employee rotation within your business. As an operator you can call-up customers from different queues.

Let’s take for example a department with three counters where customers can be called-up. In this case you need three operator licenses, even if have more than three employees.

Printing station Printing station

Printing station

A printing station license is needed if you want your on-site customers to book and/or print tickets on their own.

You will need a device, e.g touch capable display, tablet or computer and optionally a printer to book or print the ticket.

Display Display

Display

If you want to provide a clear and transparent overview into waiting times, you will need a monitor and a display license.

For example, a waiting area with a TV.

FAQs

01 What do we mean by hierarchy?

All timeacle components, such as queues, display, printing station, operator etc., need to be organized in a specific order. At the top of the hierarchy, we can find the profile. Right under it, there are the queues and under the queues, we can find the different components that can be linked to one or more queues.

02 How many profile licenses do I need?

Do you have your business in more than one location? Than you need additional profiles. The reason to it is that different addresses have often different opening times, contact data, employees and etc., therefore, different profile accounts should represent those differences also at our system.

03 How many operator licenses do I need?

The amount of operator licenses depends on whether you want to link your operator access to a workspace or to a specific employee. For example, if your employees don’t work on the same place, it makes sense to link the license to the workstation, in which all employees that work there can use the timeacle system accordingly. If your employees are always on the same working places, it makes sense to link your operator license to an specific employee.

04 Can I assign the same operator to multiple queues?

Yes, you can assign the same operator to different queues. By clicking on “Link & Activate”, you can add the defined operators to the corresponding queue.

05 Does my employee need more than one operator access, when he needs to handle more than one waiting queue?

No. Since you have the possibility to give to an operator access to several queues, you don’t need to book additonal licenses for operators that are handling more than one queue.

06 How many calendars are available?

The number of calendars vary accordingly to the number of operators. If your business have 5 operators, they will have access to 5 calendars.

07 What is an instant-ticket?

An instant-ticket refers to the traditional waiting: you get your number, wait and will be called-up on the same day.

08 What is an appointment-ticket?

An appointment-tickets refers to booked appointments that will take place sometime in the future.

It is easy to get started.