The system works in a hierarchy
Find out how the system would work in your sector:
The logic of administration is easy to understand
After registering, you receive a profile that allows numerous functions and features. This online profile will be shown in the timeacle website and on our Apps – this is how customers can easily find you.
Your profile allows you to offer online and offline bookings of services. As an administrator you can also customize the system as you want, editing design, content, fonts, settings, etc.
A queue represents a department or any waiting list. Employees can also be represented by a queue.
The queue is the first selection a customer has to make, before continuing the booking process.
An operator license can be used either by employees or by a working space with employee rotation within your business. As an operator you can call-up customers from different queues.
Let’s take for example a department with three counters where customers can be called-up. In this case you need three operator licenses, even if have more than three employees.
If you want to provide a clear and transparent overview into waiting times, you will need a monitor and a display license.
For example, a waiting area with a TV.
All timeacle components, such as queues, display, printing station, operator etc., need to be organized in a specific order. At the top of the hierarchy, we can find the profile. Right under it, there are the queues and under the queues, we can find the different components that can be linked to one or more queues.
Do you have your business in more than one location? Than you need additional profiles. The reason to it is that different addresses have often different opening times, contact data, employees and etc., therefore, different profile accounts should represent those differences also at our system.
The amount of operator licenses depends on whether you want to link your operator access to a workspace or to a specific employee. For example, if your employees don’t work on the same place, it makes sense to link the license to the workstation, in which all employees that work there can use the timeacle system accordingly. If your employees are always on the same working places, it makes sense to link your operator license to an specific employee.
Yes, you can assign the same operator to different queues. By clicking on “Link & Activate”, you can add the defined operators to the corresponding queue.
No. Since you have the possibility to give to an operator access to several queues, you don’t need to book additonal licenses for operators that are handling more than one queue.
The number of calendars vary accordingly to the number of operators. If your business have 5 operators, they will have access to 5 calendars.
An instant-ticket refers to the traditional waiting: you get your number, wait and will be called-up on the same day.
An appointment-tickets refers to booked appointments that will take place sometime in the future.