The system works in a hierarchy
Find out how the system would work in your sector:
Please select a sector
Please select a sector
Name of your office, clinic, department, e.g Dr. John Doe clinic Hamburg
These are the different treatments, i.e queues or situations that may occur, e.g Application, pre-exams, consultation Dr. Doe, surgery etc.
These are the waiting areas or rooms in which doctors or medical staff have to call-up patients. For instance, laboratories, treatment room A etc.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
City name, office or bureau name, e.g City of Hamburg
A department within a city, e.g citizen office, traffic office, registry office
Map every employee that needs access to appointments and ticket to an operator license. Sharing these licenses is prohibited.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
Office name, e.g Insurance Hamburg, Bank Berlin, Health insurance Munich
Departments inside your office, e.g: Consulting, account opening, new customers
Employees that need to access the system, i.e appointment calendar or call-up customers.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
Salon name, e.g Stuhback, Kouglas
Here you can define the areas of treatment, e.g hair, nails, make-up or even the employee names.
This license needs to run on a device so you can call-up your customers or have overview over the appointment calendar.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
Restaurant, hotel, café or bar
You can map different groups here, e.g lunch, dinner, terrace etc.
This license needs to run on a device so you can call-up your customers or have an overview over the appointment calendar.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
Branch name, e.g Electronics store John Doe Hamburg etc.
A queue is a representation of a physical waiting line in your business. For example, repairs, support, consulting etc.
This license needs to run on a device so you can call-up your customers or have an overview over the appointment calendar.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
Healthcare
Every establishment has different needs and sizes. It doesn’t matter if your clinic has two employees, if it is a joint medical center with twenty-five employees or if it is a hospital with five hundred. The system works the same way.
Public sector
You can implement timeacle system in any department within a city. Different requirements and needs can be easily configured.
Services
Each department has different requirements for booking appointments. The implementation and setup is easy with our hierarchy model.
Beauty industry
The timeacle system equally meets the requirements of a small hair salon or a big beauty enterprise. Benefit from the many configuration options of the timeacle system.
Gastronomy
Each restaurant, hotel or bar has a different concept or business model. The timeacle system meets all of these requirements.
Retail
timeacle meets your needs and expectations in all aspects.
The logic of administration is easy to understand
Profile
After registering, you receive a profile that allows numerous functions and features. This online profile will be shown in the timeacle website and on our Apps – this is how customers can easily find you.
Your profile allows you to offer online and offline bookings of services. As an administrator you can also customize the system as you want, editing design, content, fonts, settings, etc.
Queue
A queue represents a department or any waiting list. Employees can also be represented by a queue.
The queue is the first selection a customer has to make, before continuing the booking process.
Operator
An operator license can be used either by employees or by a working space with employee rotation within your business. As an operator you can call-up customers from different queues.
Let’s take for example a department with three counters where customers can be called-up. In this case you need three operator licenses, even if have more than three employees.
Printing station
A printing station license is needed if you want your on-site customers to book and/or print tickets on their own.
You will need a device, e.g touch capable display, tablet or computer and optionally a printer to book or print the ticket.
Display
If you want to provide a clear and transparent overview into waiting times, you will need a monitor and a display license.
For example, a waiting area with a TV.
FAQs
All timeacle components, such as queues, display, printing station, operator etc., need to be organized in a specific order. At the top of the hierarchy, we can find the profile. Right under it, there are the queues and under the queues, we can find the different components that can be linked to one or more queues.
Do you have your business in more than one location? Than you need additional profiles. The reason to it is that different addresses have often different opening times, contact data, employees and etc., therefore, different profile accounts should represent those differences also at our system.
The amount of operator licenses depends on whether you want to link your operator access to a workspace or to a specific employee. For example, if your employees don’t work on the same place, it makes sense to link the license to the workstation, in which all employees that work there can use the timeacle system accordingly. If your employees are always on the same working places, it makes sense to link your operator license to an specific employee.
Yes, you can assign the same operator to different queues. By clicking on “Link & Activate”, you can add the defined operators to the corresponding queue.
No. Since you have the possibility to give to an operator access to several queues, you don’t need to book additonal licenses for operators that are handling more than one queue.
The number of calendars vary accordingly to the number of operators. If your business have 5 operators, they will have access to 5 calendars.
An instant-ticket refers to the traditional waiting: you get your number, wait and will be called-up on the same day.
An appointment-tickets refers to booked appointments that will take place sometime in the future.
