Overview
Always keep an overview of your customers’ current waiting situation
- Different views: Main page, list and calendar
- Calendar views: full day, full week or full month
- Overview over waiting times
- Display of booked services for each customer
Booking
Issue both instant and appointment tickets and benefit from numerous export functions.
- Booking of tickets
- Transparent waiting times before bookings
- Displaying the current status of appointment calendar
- Selection of one or more services
- Add hidden information to an appointment that is only visible to you
Ticket management
With the timeacle operator you have many actions available regarding a ticket. This way, despite a process-optimized software, you can still stay flexible.
Ticket forwarding
Transfer a customer from one department to another while keeping the same call-up number.
Ticket parking & unparking
Pause the call-up of a customer and unpause him when you see fit.
Ticket moving
Move an appointment or ticket and keep the customer informed via automatic notifications.
Ticket printing
You can export a ticket by printing it.
Ticket editing
After a booking is complete, you can freely edit all the information.
Ticket shortening & extending
You can shorten or extend the duration of a ticket without having to cancel it or book it again.
Ticket canceling
You can cancel any ticket with the click of a button. The customer will be informed automatically.
Ticket emailing
You can export a ticket by emailing it.
Interaction
In addition to the above actions, any operator can also:
- Show and hide pictures on the display.
- Monitor the printing station status (only if mobile app is used).
- Inter-operator communication within the same profile.
- Send push notifications to ticket owners (only if mobile app is used).
- Export to calendar: Outlook, Google, Apple
