Queue management systems for banks
The new banking doesn’t always have to be online. You can offer many innovative solutions to ensure your bank agency is as modern as your online experience.
Queue management systems for insurance companies
Use waiting times to promote your products and services. Organize the waiting time as you want, in order to bring information to your clients, in a modern and innovative way.
Queue management systems for consulting
Are you constantly busy with other tasks, having no time for your clients? We can help you to focus on your customers, by taking over the task of managing appointments and organizing waiting times.
Queue management systems for banks
Queue management systems for insurance companies
Queue management systems for consulting
Transparency and trust
We understand your needs and we can help you optimize and digitalize your business model.
01
Coordination and planning
Do you see your clients waiting, but have no idea what for? With timeacle, you can keep them on your sight, managing which of your employees can better advice your customers’ requests and where the consultancy should take place.
Define client groups
You can set your booking process according to your needs, making your clients select specific queues and services for their appointments.
Consequently, you know in advance what type of consultancy your clients are looking for.
02
Transparent waiting times
Normally, branch offices are located in central areas, being often visited by many walk-in customers. This high volume of people creates long waiting times and might scare away your clients or new potential ones.
Direct client communication
Optimize your planning and coordinate your clients among all consultants in your branch office. Present the current waiting situation transparently and structure it with targeted customer communication. Place your offers, advertising and promotions in our display, printing station and mobile app – key points that your clients use to book appointments and track their waiting times and call-ups.
03
24/7 availability
A visit to a branch office is much more pleasant without any waiting time. To achieve it, you need high levels of organization and communication, to be able to distribute appointments on available times.
Optimal resource management and availability of appointments
timeacle: the intelligent appointment-management system takes care of all the distribution of appointments, ensuring that each customer is assigned to the right consultant.
Use Case
Office name, e.g Insurance Hamburg, Bank Berlin, Health insurance Munich
Departments inside your office, e.g: Consulting, account opening, new customers
Employees that need to access the system, i.e appointment calendar or call-up customers.
Each display is a monitor in the waiting area. These monitors show waiting lists and call-ups. One monitor can also show several queues.
The printing station is a self-service device that issues paper or digital tickets for appointments.
You can acquire more licenses for profiles, queues, operators, displays and printing stations if needed.
