FAQ’s

A queue is a virtual waiting line of people that would normally be physically waiting at your business. For example, at a government agency, a queue could be: registry office, citizen office etc., and for a hospital: registration, blood collection, radiology etc.

An employee represents the time resource and availability that are crucial for booking appointments. The working hours you define for each employee are the foundation for waiting time calculation and slot availability inside a queue.

The operator enables you to operate our whole system. With operator access you can call-up, book, forward, cancel, move, etc. tickets and appointments. Note: The operator is not tied to availability of appointments. An employee is not an operator. For example: You can have 3 hairdressers in your salon, but only 1 area that handles customers and call-ups – in this case, you need only 1 operator license.

The display is a TV monitor inside your waiting area to accurately display waiting times and call-ups to your waiting customers.

The printing station is a self-service-terminal for your customers, where they can book tickets and appointments by themselfs. You can define which queues and services should be available and your customer can book and retrieve their tickets on their own.

A counter is a room / counter / reception where the desired service will take place. For example: ticket number A1 is now called-up and should go to room 3.

An instant-ticket refers to the traditional waiting: you get your number, wait and will be called-up on the same day.

An appointment-tickets refers to booked appointments that will take place sometime in the future.

All timeacle components, such as queues, display, printing station, operator etc., need to be organized in a specific order. At the top of the hierarchy, we can find the profile. Right under it, there are the queues and under the queues, we can find the different components that can be linked to one or more queues.

Yes. You have the possibility to add as many branch offices as you like to your profile. Each of these will have different profiles, different opening hours, contact info etc. that you can manage with your account.

No, you can simply remove the employee from the queue and add him when he comes back to work. Another solution would be to edit his working hours, creating a new entry that says from which day to which day he won’t be working. This is only necessary if you registered all your employees into the timeacle system.

There are two simple ways of doing that. You can define these specific settings as a system administrator in Settings → Advanced settings or you can set your opening hours as closed directly on your profile. (Profile → edit opening hours)

Do you have your business in more than one location? Than you need additional profiles. The reason to it is that different addresses have often different opening times, contact data, employees and etc., therefore, different profile accounts should represent those differences also at our system.

Yes, you can find the appropriate code in Profile – Link profile externally and then integrate this into your website.

The customers are able to choose their desired employee and check their availability for instant or appointments tickets. All you need to do, is to create a queue with the employee’s name, and configure which services they offer and what is their availability for those services.

Yes, more than 1 employee can work at a queue. You cannot however have 1 employee work at different queues at the same time.

Yes, you can assign as many services as necessary to any of your queues.

Yes, you can choose to only offer appointments instead of both instant and appointment tickets. Go to: Settings > Advanced settings and enable or disable different ticket types as you please.

The amount of operator licenses depends on whether you want to link your operator access to a workspace or to a specific employee. For example, if your employees don’t work on the same place, it makes sense to link the license to the workstation, in which all employees that work there can use the timeacle system accordingly. If your employees are always on the same working places, it makes sense to link your operator license to an specific employee.

The employee is the person that provides services that your customers book tickets to. The employee does not actively work with the timeacle system. The operator is the person that manages the timeacle system: he can actively call-up, book, cancel, move etc. tickets for your customers.

For example: a hairdresser may have multiple employees, but will only need 1 operator license, because there is only 1 workplace.

Yes, as soon as you assign the working hours for your employees in the timeacle system, you can also select the queue and assign working hours for that specific queue. You can add as many operators as your business needs. (Please, consider that there are purchase fees)

After setting them up, you can simply add them to the desired queue, by clicking on “Link and Activate”.

No. Since you have the possibility to give to an operator access to several queues, you don’t need to book additonal licenses for operators that are handling more than one queue.

Yes, you can assign the same operator to different queues. By clicking on “Link & Activate”, you can add the defined operators to the corresponding queue.

Departments are formed by a group of queues. For example the queues: haircut, collouring and eyebrows could potentially be a placed under the same department “Women hair”.

Sequences are used to define a specific forwarding order for tickets. This is also displayed when making bookings. This way, you can pre-select a forwarding process for that specific ticket.

Yes, the operator can send instant or appointment tickets as email to customers, only requiring the clients’ email address. Therefore, you simply need to click on a ticket in the “list view” of the operator and select the email icon in the small action box.

Yes, the operator can book tickets or appointments in both the list or calendar view. Before, you must enable operator bookings in “Queueing system – Settings – Advanced settings”.

Yes, the operator can see in the list or in the calendar views, all of his assigned queues. On the upper right corner, you can currently see the actual queue. By clicking on it and selecting “show all”, you ge to have an overview on all your queues.

Yes, the operator has also a calendar view, where all appointments and tickets are displayed.

The number of calendars vary accordingly to the number of operators. If your business have 5 operators, they will have access to 5 calendars.

Yes, you can import the timeacle calendar into the Outlook calendar. The other way around is not possible. In the calendar view of the operator, click on the calendar icon on the bottom right corner to copy the calendar data to the clipboard.

No, each login credentials are user-specific or workplace-specific. Whoever needs to work on the timeacle system e.g an operator, should have his own credentials. If you use the same credential, the first user will be logged out.

No, you can call-up any waiting number that is currently on the waiting list, by going into the list or calendar view of the operator and clicking on the desired ticket and then, on icon with an arrow pointing to the right.

Yes, just forward the tickets to the original queue and they will be in the waiting list again.

The system will automatically inform all customers with a digital ticket about the delay in real-time. In addition, the operator can, in the list or calendar view, send an email to the customers.

Customers can independently cancel their tickets, whether inside the timeacle app, whether in the confirmation email they receive after bookings.

Yes, the customer is informed about cancelation policy while confirming a ticket or appointment via email. By clicking on the sent link, the ticket will be canceled.

No, rating function is featured in every confirmation email and for every available customer.

No, the timeacle logo on the confirmation email cannot be replaced.

No, called-up instant or appointment tickets can be forwarded to a different queue by an operator. These tickets will be available in the new waiting list and operators can call them up for the new queue.

Yes, this is possible, but only if you name your queue with the name of the desired employee. There is also the possibility to assign the employee’s name as an available service within the queue. Then, customers can freely choose which employee they want to be attended by.

The administrator defines the duration of different services in the administration panel.

The timeacle servers are in Frankfurt, Germany.

Supported operating systems

Windows 7 and up
Linux (Ubuntu, Debian, etc.)
OS X


Supported browsers

Internet Explorer version 9 and up
Firefox version 4 and up
Google Chrome (ie. Chromium)
Safari
Enabled JavaScript
Accepted Cookies

Supported hardware:

CPU 700 MHz
512 MB RAM
4 GB HDD
Output (Monitor)
Input (Keyboard/mouse)
Network (LAN/WLAN) with internet access (at least 384 kbit/s)
but still meeting the minimum requirements of the respective operating system

Network configuration

timeacle.com (85.184.250.18) and its sub domains (wildcard) have to be accessible on your network on port 443 (encrypted/HTTPS).